Service Industry Success

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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.

Latest Episodes

191. A Good Second Step For Developing Leaders

Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part two of a...

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190. A Good First Step For Developing Leaders

Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part one of a...

/ 16:05/E190

189. My Only Two Criteria for Keeping and Employee

It’s painful to have an employee we are on the fence about.The decision we make about whether or not to keep them impacts a wide range or areas.And there are serious c...

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188. Verifying and Getting Buy-In About What Our Customers Really Want

Gaining true understanding of what our customers really want, not just what they need, can be hard – especially in the beginning.Then, once we do know what they truly ...

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187. A Case Study on Focusing on the Wrong Kind of Revenue

Signs of economic weakness are now consistently showing up.This is going to require many of us to make difficult decisions, especially about the kinds of revenue we ar...

/ 16:33/E187
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