Latest Episodes
188. Verifying and Getting Buy-In About What Our Customers Really Want
Gaining true understanding of what our customers really want, not just what they need, can be hard – especially in the beginning.Then, once we do know what they truly ...
187. A Case Study on Focusing on the Wrong Kind of Revenue
Signs of economic weakness are now consistently showing up.This is going to require many of us to make difficult decisions, especially about the kinds of revenue we ar...
186. Appreciation, Motivation, and Compensation
The root cause of many problems we have with employees is not about how well they execute or perform their daily tasksIt’s more often about them taking responsibility ...
185. Establishing Your Training Meeting Routine
Knowing what a "successful" meeting looks like is hard for people who don't have a history of holding or participating in meetings they would consider worth the invest...
184. Training Guidelines, Tips, and Suggestions - Part Six
Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make.Getting it right can make a massive pos...