Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.

Latest Episodes

188. Verifying and Getting Buy-In About What Our Customers Really Want

Gaining true understanding of what our customers really want, not just what they need, can be hard – especially in the beginning.Then, once we do know what they truly ...

187. A Case Study on Focusing on the Wrong Kind of Revenue

Signs of economic weakness are now consistently showing up.This is going to require many of us to make difficult decisions, especially about the kinds of revenue we ar...

186. Appreciation, Motivation, and Compensation

The root cause of many problems we have with employees is not about how well they execute or perform their daily tasksIt’s more often about them taking responsibility ...

185. Establishing Your Training Meeting Routine

Knowing what a "successful" meeting looks like is hard for people who don't have a history of holding or participating in meetings they would consider worth the invest...

184. Training Guidelines, Tips, and Suggestions - Part Six

Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make.Getting it right can make a massive pos...

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