Latest Episodes
176. Why Our Managers and Supervisors Often Fail
You can’t build a sizable company alone.You need capable leaders to help you reach goals, meet expectations, improve, and address issues.But not all the people we prom...
175. How Many Procedures Should My Company Have?
Anyone who has read a business book since 1992 knows that we need to document how we do things – for a wide variety of good reasons.But how many procedures is the righ...
174. How Can We Better Manage Customer Relationships?
It could be said that our success and fate will largely be determined by how well we manage our customer relationships.So how can we get better at this?Tune in and I’l...
173. How do I Address Conflict Within My Team?
If you’re going to have employees, eventually there will be conflict between them.How should we address, resolve, and reduce the frequency of those distractions?Stay t...
172. A Key to Determining When the Team 'Gets it'
Many hours can be seemingly wasted trying to drive home the same point, over and over again.It can be frustrating and maddening for us – especially when the problem pe...