Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.
115. Perhaps the Biggest Obstacle to Delegating Decision Making
We all know that ultimately, to grow a company that can run without us overseeing every critical detail, we must get to a point where we can delegate decisions.Sounds ...
114. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 5
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes f...