24. What's the Difference Between a Process, a Procedure and a Checklist?
Are the terms process, procedure and checklist interchangeable? Does it really matter in service industries if we don't call them by the proper names?
Why does any of this matter? Tune it to find out!
Are the terms process, procedure and checklist interchangeable? Does it really matter in service industries if we don't call them by the proper names?
Why does any of this matter? Tune it to find out!
