35. Technical Skills Set the Floor, the Customer Experience Sets the Ceiling
How do you get your highly trained revenue producing employees to understand that the customer experience is how customers judge and rate your company’s performance, rather technical skill, without coming off like you don’t value your employees’ expertise?
How do you get your highly trained revenue producing employees to understand that the customer experience is how customers judge and rate your company’s performance, rather technical skill, without coming off like you don’t value your employees’ expertise?
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