All Episodes
Displaying 81 - 100 of 200 in total
120. The Three Types of Employee You Need to Know How to Fire
Firing an employee is one of the absolute worst parts of managing people.The only thing that can make it even worse – for everyone involved - is doing it incorrectly.I...
119. A Critical Sales Skill That is Rarely Talked About
There are more books written on sales than just about any other topic.And, almost certainly, you know how to sell your service better than I ever will.So, it’s rare th...
118. The Costly Assumption We Make About Our Leaders and Managers
Getting the right leadership team in place is crucial if you want to be able to step away from your business – whether for a long weekend, a vacation, or permanently.M...
117. Which Costs More: Insufficient Skills or Misaligned Values?
Which is more expensive – a lack of experience, knowledge, and skills or misaligned values?Tune in and we’ll break it down!Come check out my new group, Service Busines...
116. When is a Procedure Appropriate?
Of the many popular ideas that have emerged over the last 25 years in business, it would be hard to find one that has been more helpful and confusing than getting our ...
115. Perhaps the Biggest Obstacle to Delegating Decision Making
We all know that ultimately, to grow a company that can run without us overseeing every critical detail, we must get to a point where we can delegate decisions.Sounds ...
114. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 5
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes f...
113. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 4
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes f...
112. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 3
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes f...
111. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 2
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’ll cover some concepts I think are sometimes for...
110. Rarely Discussed Understandings We Should Have About Our Customers, Part One
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’ll cover some concepts I think are sometimes for...
109. How Often Should You be Working 'On' Your Business Rather Than 'In' Your Business?
Among the many things most of us have heard over that last several years is that we need to be working 'on' our business not 'in' our business.What does working ‘on’ o...
108. The Pendulum is Reversing
It’s becoming more common to hear people talking about their phones ringing less. Some business owners are getting concerned about the volume of work they have.Things ...
107. If I Give up Control, What Will be My Identity?
Giving up control is hard.Removing ourselves from this role in our company that is deeply associated with our entire identity can be nearly impossible.Unless…Unless wh...
106. The Path to Holding People Accountable
Many of the business owners express a frustration with not being able to hold their employees accountable to the degree they would like.There’s no question, the curren...
105. How Much Training is the "Right" Amount?
In this episode we will talk about another of the more common questions I get asked: “How much training is the right amount for non-technical skills?”I am referring to...
104. Two Things That Will Fix Most of Your Process Failures
Everyone gets tired of facing the same process-related problems over and over again.We fix a problem, and then weeks or months later, it pops back up as if we never ad...
103. Following Up On Revenue Opportunities
There are still some companies with more work than they can get to, while others are beginning to see a slowdown.Nobody knows when the next recession will come, or to ...
102. Some Solutions to Your Hiring Problem
Hiring continues to be a massive challenge for many service businesses.Today, I’ll talk about a few things that we can do to simplify this challenge as well as increas...
101. I See Your "Building Trust" and I Raise You
What if I told you that I think how most of us are explaining and teaching “building trust” is all wrong.Well.. I really do think that, and in this episode, I’ll expla...