Displaying episodes 31 - 60 of 161 in total
131. When to Trust Your Marketing Provider and When to Push Back
For many, marketing is once again becoming a part of our business to which we must pay attention.Keeping our people busy is not a gimme like it was a year ago.When rev...
130. Balancing Customer and Employee Needs
Today, I’m going to walk you through a conversation that made my life as a business owner, a manager, and a salesman much easier than perhaps any otherWhy did it make ...
129. Ya, but This Generation is Different... OK. So now What?
One of the objections and frustrations I hear most from business owners is about the current generation of up and coming employees.And there is no question they have d...
128. How do You Know When Training Has Been Successful?
Getting effective training figured out is perhaps the most crucial thing a company must do to survive tough times, thrive in great times, and give the business owner t...
127. Is it Appropriate to Fire Customers?
We work our tails off, and spend a tremendous amount of time and money to find customers.Yet despite our best efforts, sometimes it just feels like it we can’t please ...
126. Why Decisions Should be Made at the Lowest Possible Level
What is your strategy for how decisions should be made in your company?More importantly, if asked, would your employees be able to explain your company’s decision-maki...
125. What it Costs to Get the Freedom You Want
We all want freedom. That’s probably why you started your business in the first place.But truly getting freedom is a lot less common than becoming a business owner.Why...
124. The Two Biggest Mistakes We Make When Making Any Improvement
Our entire journey as business owners is solving problems and making improvements.What if I told you there are two major mistakes that, when made, almost always lead t...
123. The Number One Way to Improve Performance on Anything.
There is always something to improve. There is not, however, always the energy, time and money to invest in lengthy or costly solutions.So what is the best, least expe...
122. What are Cost of Goods Sold Expenses and Why Does it Matter?
The terminology. The rows and columns. The crunching of numbers.You either love spreadsheets and financials or you hate them.There is rarely anyone in-between those ex...
121. What is Really Holding You Back?
Running a business can be overwhelming.There are so many things to stay on top of, that feeling like we can’t do it all is not only normal, but completely expected.Whe...
120. The Three Types of Employee You Need to Know How to Fire
Firing an employee is one of the absolute worst parts of managing people.The only thing that can make it even worse – for everyone involved - is doing it incorrectly.I...
119. A Critical Sales Skill That is Rarely Talked About
There are more books written on sales than just about any other topic.And, almost certainly, you know how to sell your service better than I ever will.So, it’s rare th...
118. The Costly Assumption We Make About Our Leaders and Managers
Getting the right leadership team in place is crucial if you want to be able to step away from your business – whether for a long weekend, a vacation, or permanently.M...
117. Which Costs More: Insufficient Skills or Misaligned Values?
Which is more expensive – a lack of experience, knowledge, and skills or misaligned values?Tune in and we’ll break it down!Come check out my new group, Service Busines...
116. When is a Procedure Appropriate?
Of the many popular ideas that have emerged over the last 25 years in business, it would be hard to find one that has been more helpful and confusing than getting our ...
115. Perhaps the Biggest Obstacle to Delegating Decision Making
We all know that ultimately, to grow a company that can run without us overseeing every critical detail, we must get to a point where we can delegate decisions.Sounds ...
114. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 5
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes f...
113. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 4
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes f...
112. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 3
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes f...
111. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 2
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’ll cover some concepts I think are sometimes for...
110. Rarely Discussed Understandings We Should Have About Our Customers, Part One
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’ll cover some concepts I think are sometimes for...
109. How Often Should You be Working 'On' Your Business Rather Than 'In' Your Business?
Among the many things most of us have heard over that last several years is that we need to be working 'on' our business not 'in' our business.What does working ‘on’ o...
108. The Pendulum is Reversing
It’s becoming more common to hear people talking about their phones ringing less. Some business owners are getting concerned about the volume of work they have.Things ...
107. If I Give up Control, What Will be My Identity?
Giving up control is hard.Removing ourselves from this role in our company that is deeply associated with our entire identity can be nearly impossible.Unless…Unless wh...
106. The Path to Holding People Accountable
Many of the business owners express a frustration with not being able to hold their employees accountable to the degree they would like.There’s no question, the curren...
105. How Much Training is the "Right" Amount?
In this episode we will talk about another of the more common questions I get asked: “How much training is the right amount for non-technical skills?”I am referring to...
104. Two Things That Will Fix Most of Your Process Failures
Everyone gets tired of facing the same process-related problems over and over again.We fix a problem, and then weeks or months later, it pops back up as if we never ad...
103. Following Up On Revenue Opportunities
There are still some companies with more work than they can get to, while others are beginning to see a slowdown.Nobody knows when the next recession will come, or to ...
102. Some Solutions to Your Hiring Problem
Hiring continues to be a massive challenge for many service businesses.Today, I’ll talk about a few things that we can do to simplify this challenge as well as increas...