All Episodes
Displaying 61 - 90 of 200 in total
140. Who You Should, and Should Not, Listen to
There is no shortage of people with opinions on how things should be done – especially now in the modern world where such vast amounts of information are literally at ...
139. The Companies That do not Adapt on This Will Not Survive the Next Few Years
It’s rare that I have such a dire tone, or to say something so dramatic like “some companies will not survive”.But I’m seeing a trend that I think is going to be catas...
138. This Kind of Delegation is the Key to Freedom
Nearly every business owner I’ve ever asked said they started their business to get some sort of freedom.Time freedom. Financial freedom. The freedom of being their ow...
137. My Selfish Reason For Figuring Out What's in it for the Employee
As a business owner, I spend a lot of time trying to figure out what’s in it for the employee.Some would say too much time.My motivations are not as altruistic as my c...
136. How Much is Not Having Effective, Well-Documented Procedures in Place Costing You?
Developing and implementing procedures is one of the most tedious and boring tasks we will ever take on.It’s also one of the most important.For many, it’s the thing th...
135. A Common Leadership Mistake That Absolutely Fights Human Nature
One of the things we can do that absolutely makes our lives more difficult is to ignore human nature.Life is so much easier when we work with human nature, rather than...
134. Your Biggest Competitive Advantages Over Big Companies
Sometimes it can feel like big companies have all the advantages.And they do have very real advantages, to be sure.But their size also provides massive opportunities f...
133. You're Doing Better Than You Think
Being a business owner can be frustrating, even infuriating.We can often feel alone and isolated.And it can appear from our vantage point that everyone has it figured ...
132. Ineffective Talking and Selling Points
If we want to grow, a question we must continue to ask ourselves is:“Do our talking and selling points emphasize what we do, or how we solve our customers problem?” Tu...
131. When to Trust Your Marketing Provider and When to Push Back
For many, marketing is once again becoming a part of our business to which we must pay attention.Keeping our people busy is not a gimme like it was a year ago.When rev...
130. Balancing Customer and Employee Needs
Today, I’m going to walk you through a conversation that made my life as a business owner, a manager, and a salesman much easier than perhaps any otherWhy did it make ...
129. Ya, but This Generation is Different... OK. So now What?
One of the objections and frustrations I hear most from business owners is about the current generation of up and coming employees.And there is no question they have d...
128. How do You Know When Training Has Been Successful?
Getting effective training figured out is perhaps the most crucial thing a company must do to survive tough times, thrive in great times, and give the business owner t...
127. Is it Appropriate to Fire Customers?
We work our tails off, and spend a tremendous amount of time and money to find customers.Yet despite our best efforts, sometimes it just feels like it we can’t please ...
126. Why Decisions Should be Made at the Lowest Possible Level
What is your strategy for how decisions should be made in your company?More importantly, if asked, would your employees be able to explain your company’s decision-maki...
125. What it Costs to Get the Freedom You Want
We all want freedom. That’s probably why you started your business in the first place.But truly getting freedom is a lot less common than becoming a business owner.Why...
124. The Two Biggest Mistakes We Make When Making Any Improvement
Our entire journey as business owners is solving problems and making improvements.What if I told you there are two major mistakes that, when made, almost always lead t...
123. The Number One Way to Improve Performance on Anything.
There is always something to improve. There is not, however, always the energy, time and money to invest in lengthy or costly solutions.So what is the best, least expe...
122. What are Cost of Goods Sold Expenses and Why Does it Matter?
The terminology. The rows and columns. The crunching of numbers.You either love spreadsheets and financials or you hate them.There is rarely anyone in-between those ex...
121. What is Really Holding You Back?
Running a business can be overwhelming.There are so many things to stay on top of, that feeling like we can’t do it all is not only normal, but completely expected.Whe...
120. The Three Types of Employee You Need to Know How to Fire
Firing an employee is one of the absolute worst parts of managing people.The only thing that can make it even worse – for everyone involved - is doing it incorrectly.I...
119. A Critical Sales Skill That is Rarely Talked About
There are more books written on sales than just about any other topic.And, almost certainly, you know how to sell your service better than I ever will.So, it’s rare th...
118. The Costly Assumption We Make About Our Leaders and Managers
Getting the right leadership team in place is crucial if you want to be able to step away from your business – whether for a long weekend, a vacation, or permanently.M...
117. Which Costs More: Insufficient Skills or Misaligned Values?
Which is more expensive – a lack of experience, knowledge, and skills or misaligned values?Tune in and we’ll break it down!Come check out my new group, Service Busines...
116. When is a Procedure Appropriate?
Of the many popular ideas that have emerged over the last 25 years in business, it would be hard to find one that has been more helpful and confusing than getting our ...
115. Perhaps the Biggest Obstacle to Delegating Decision Making
We all know that ultimately, to grow a company that can run without us overseeing every critical detail, we must get to a point where we can delegate decisions.Sounds ...
114. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 5
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes f...
113. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 4
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes f...
112. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 3
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes f...
111. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 2
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’ll cover some concepts I think are sometimes for...