All Episodes
Displaying 91 - 120 of 200 in total
110. Rarely Discussed Understandings We Should Have About Our Customers, Part One
Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’ll cover some concepts I think are sometimes for...
109. How Often Should You be Working 'On' Your Business Rather Than 'In' Your Business?
Among the many things most of us have heard over that last several years is that we need to be working 'on' our business not 'in' our business.What does working ‘on’ o...
108. The Pendulum is Reversing
It’s becoming more common to hear people talking about their phones ringing less. Some business owners are getting concerned about the volume of work they have.Things ...
107. If I Give up Control, What Will be My Identity?
Giving up control is hard.Removing ourselves from this role in our company that is deeply associated with our entire identity can be nearly impossible.Unless…Unless wh...
106. The Path to Holding People Accountable
Many of the business owners express a frustration with not being able to hold their employees accountable to the degree they would like.There’s no question, the curren...
105. How Much Training is the "Right" Amount?
In this episode we will talk about another of the more common questions I get asked: “How much training is the right amount for non-technical skills?”I am referring to...
104. Two Things That Will Fix Most of Your Process Failures
Everyone gets tired of facing the same process-related problems over and over again.We fix a problem, and then weeks or months later, it pops back up as if we never ad...
103. Following Up On Revenue Opportunities
There are still some companies with more work than they can get to, while others are beginning to see a slowdown.Nobody knows when the next recession will come, or to ...
102. Some Solutions to Your Hiring Problem
Hiring continues to be a massive challenge for many service businesses.Today, I’ll talk about a few things that we can do to simplify this challenge as well as increas...
101. I See Your "Building Trust" and I Raise You
What if I told you that I think how most of us are explaining and teaching “building trust” is all wrong.Well.. I really do think that, and in this episode, I’ll expla...
100. Things Were Getting Really Hard. Turns Out it Was Because of Me.
Each of us have drivers that make us better. Those same traits and drivers can also be detrimental to our success if left unchecked. Recently, I discovered I had be...
99. Be Like Mike
One of the harder things we have to do is to stop bench marking and pursuing success like an employee, and begin looking at things and taking action like a business ow...
98. Trying to be Nordstrom While Talking Value Like Walmart
I don’t know many service providers pursuing customers who predominantly make buying decisions based on price. In fact, every service provider I know explicitly says t...
97. How Much Profit is the Right Amount to Take?
An obvious goal for building a business is to generate profits And I’m frequently asked, “How much profit should we take for our company?” While I can’t just blu...
96. The Number One Reason Our Goals Are Not Met
It’s 2023, and many of us are setting out to reach the goals we have established for this year. For us to have the best chance to achieve our goals, there is one th...
95. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 3
One of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.” We say or think things like – nobody cou...
94. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 2
One of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.” We say or think things like – nobody cou...
93. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 1
One of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.” We say or think things like – nobody cou...
92. Our Customers Have Two Types of Problems and We Almost Always Focus on the Wrong One
Today I’ll talk about the key to freedom from our business. The key to trusting our employees. The key to developing a compelling marketing message. The key t...
91. Two Things to Consider if You Want a Solution to Stick
I don’t think I know of a single business owner who hasn’t said these words: “I don’t know what happened. We fixed the problem, and then a few months later, it’s li...
90. The Two Biggest Mistakes Business Owners Make With Financials
There are two rules about financials that I was taught early in my career, which honestly, I didn't understand the significance of at the time. But now as I've seen th...
89. If Your Marketing Isn't Talking to Someone, it Isn't Talking to Anyone
Marketing has taken a back seat to recruiting and hiring for the last few years. But, as it always does, that is going to change. Having an effective marketing m...
88. So You Want to Hire a Salesperson...
Once a company is big enough where the business owner doesn’t have time to run the company in a big picture sense, AND keep track of the day-to-day business, AND gener...
87. Documenting Your Processes and Procedures Doesn’t Have to be a Huge Burden
We all know we will eventually need to document all our processes and procedures. This can feel like one of the most daunting and seemingly massive projects we will ev...
86. What Does Effective Motivation Actually Look Like?
We all know that we need to motivate our team to perform – sometimes more than others. But what does that actually look like? Aside from the rah-rah speech that impact...
85. The Simplest Way to Increase Sales That Nobody Talks About
When it comes to increasing sales, we generally talk about marketing generated opportunities, close rates, add on sales, and follow up – all of which are obviously imp...
84. Why Don't Our Employees Really Get Our Safety and Liability Concerns?
One of the more troubling questions we find ourselves as business owners asking is, “Why don’t they get safety, risk, or liability concerns?” In almost all cases, e...
83. A Simple Framework to Improve Your Team's Performance With Anything, Part Two
Each of us business owners is struggling to get more of some thing(s) and less of others. More sales. Higher close rate. Fewer accidents. Less warranty work. In ...
82. A Simple Framework to Improve Your Team's Performance With Anything, Part One of Two
Each of us business owners is struggling to get more of some thing(s) and less of others. More sales. Higher close rate. Fewer accidents. Less warranty work. In par...
81. A Good First Step for Getting Into Your Financials
For many business owners, diving into their financials is daunting, overwhelming, and scary. There is a lot at stake and there are a lot of numbers. Not to mention, th...