All Episodes
Displaying 121 - 150 of 200 in total
80. Overcoming Our Inability to Truly Trust Our Employees
You’d probably never admit this to your team... but, deep down you really would rather just make the critical decisions yourself. You don’t want to offend anyone, but...
79. Making Sure the Solution to Our Problem Sticks
It’s so frustrating to put the time, energy, and oftentimes money, into solving a problem, only to face the same problems a few days, weeks, or months from now – as if...
78. How do I Figure Out What I'm Trying to Build?
It’s very difficult to achieve an undefined goal, and decision making gets much easier once we know what we are aiming for. But often, business owners don’t have a ...
77. The Single, Most Important, Thing You Need to Hold Your People Accountable
We all know that we need to hold people accountable if are going to have a reasonable expectation that we will have consistent performance. But why are some things eas...
76. All I Really Need to Know About Managing People I Learned From the Movie Roadhouse
Figuring out the role we want our employees to ultimately play in the company is critical if we want to get the most benefit from specific strategies, tactics, and ide...
75. Overcoming Procrastination
What is the cost of procrastination? Procrastination is literally a dream killer. Ultimately, the cost is the life you could have had.. How do we overcome it? Tune in...
74. Is the Devil in the Details, or Should I Aim for Imperfect Progress?
We have all heard the saying, “The Devil is in the Details”, which of course means we should either focus on the nitty gritty of every idea, process, and action. But w...
73. Overcoming Failure
Failure sucks. And it's inevitable. Telling ourselves to just brush ourselves off, get back up, and get going again sounds good in theory. But, in real-life sometimes ...
72. Trying to Get More Done is Keeping Your Company From Growing
Why is it that your efforts towards being more productive, and more efficient, do not translate to growth in your company?
71. We Can do this the Easy Way or the Hard Way
In this episode, what we will talk about will literally save you hundreds or even thousands of hours over the course of your business ownership journey; never mind ...
70. A Life Altering Test Result
Ever wish your employees were more proactive? Ever wonder how to get your employees to think and act like a winner? Someone who is capable of doing great things....
69. Modality Shift
You can feel things changing. Some industries, and individual companies, are experiencing more dramatic changes than others. But we can all see that the economic situa...
68. Balancing Act
No doubt you’ve heard somebody say “Insanity is doing the same thing over and over again and expecting different results” Of course that is true. But, more importantly...
67. Teaching Your Team the Customer's Journey
You ever feel like your employees just don’t get it? Like it just seems they don’t understand why you want or need things done a certain way, or why certain things can...
66. Increasing Revenue
With costs going up like crazy right now, many business owners have figured out that they need to increase revenue. But there are many way to go about this, and siftin...
65. Keeping Your Business Safe
Before our business can thrive, it must be stable. To achieve stability, we must eliminate or mitigate risks - to the degree possible. So how do we do that? Tune in...
64. Speaking the Customer's Language
How can you speak about - or teach your sales and/or service professionals to speak about - providing your customers a solution in a way that really addresses the cust...
63. The Crab Pot Theory
Some people in your life are going to say things which can support your existing negative thoughts about your ability to achieve success, or your worthiness of finding...
62. The Four Types of Conflict Resolution
There are basically four types of conflict resolution. Which one does your company's culture embrace?
61. The Top Reasons Our Employees Don't Do What We Need - Part Four
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get ...
60. The Top Reasons Our Employees Don't Do What We Need - Part Three
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get ...
59. The Top Reason Employees Don't Do What We Need - Part Two
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get ...
58. The Top Reasons Our Employees Don't Do What We Need - Part One
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get ...
57. Are Your Conversations With Your Team Creating Freedom or a Permanent Job?
Your employees are going to call for help, or ask you questions in the office or in a meeting. That’s a given. What is not a given is how you approach those questio...
56. What Got Me Here Won't Get Me There
We all know that the skills and abilities that got us to the point we are at today are not likely to be the same skills and abilities to get us to our ultimate goal.
55. We Offer Industry Leading Quality, Superior Customer Service, and Unbeatable Value – Just Like All Our Competitors!
You know your company really does offer better quality, better service, and/or better value than your competitors. And you’re very proud of this. But why don’t your cu...
54. The Best Way to Learn How to Coach or Motivate any Employee
A question we have all, no doubt, asked aloud or just to ourselves hundreds of times is “How can I motivate this particular employee?” That’s exactly what we talk ...
53. How do I know I'm Fixing the Root Problem and Not Just a Symptom?
A listener named “Lynn” wrote and she said, “I am facing a repetitive problem in my dispatch department that makes me want to pull my hair out because it’s so frustrat...
52. The Process Improvement Cycle
Why do some projects or initiatives get stuck, or don’t really take off? Why do we end up facing some of the same challenges over and over again? What can we do ...
51. What are the Key Elements of an Effective Procedure?
Listener 'MP' asked, "Brian, I am heavily focused on writing procedures for my business. What do you suggest I do to make sure the procedures I write will be effective...